Because of the individuality of my items, I don't have actual prices listed. Prices for each item vary because they are based on the cost of blanks (shirts, glasses, etc.), supplies, stitch counts (for embroidered items), etc. I purchase items locally when possible but some items must be ordered. I keep a small supply of popular blanks on hand but, to keep my prices as low as possible, purchase most items on an as needed basis. I will ALWAYS quote you a price prior to sending you an invoice.
Your satisfaction is my ultimate goal. If for some reason you are not satisfied with your purchase, please contact me and we will work something out. With regard to customized items, I cannot accept returns. I take great care with each order to ensure accuracy, However, in the event that a mistake has been made on my part, please contact me immediately. I will replace your order at absolutely NO COST to you and ship your corrected item back via Priority mail.
** PLEASE double check all spelling and sizes to ensure accuracy before submitting your order.**
Turnaround times vary from item to item but my goal is to have your item on it's way to you within a week. If supplies have to be ordered that will delay your order usually about a week depending on the supplier. And then there are those busy times of the year and orders may take longer to ship. Regardless of the circumstance, I will let you know the approximate shipping date prior to sending you an invoice.
Most orders (to USA addresses) are shipped via USPS Priority Mail. Rush ordering is available for an additional charge. If your order needs to be rushed, you MUST message me BEFORE you purchase your item so I can add the fee to your invoice. The rush fee is for expediting your order, placing it ahead of other orders and me working late nights and weekends to get your order to you quickly! Rush order fee is normally $25 depending on the order. Rush fees are never refundable.
**LOST ITEMS** I ship all items with a delivery confirmation if available. Once delivery is confirmed, I am no longer responsible for the shipment. You will need to contact the US Postal Service. In the rare instance that it gets lost during transit, I will work with you and the USPS to locate your item. All items are shipped insured so if it is not located, we will go that route for reimbursement and I will recreate your item as soon as possible.
**SHIPPING COSTS** Please be advised that the shipping cost is not limited to postage only, and refunds will not be given for the difference. Shipping costs include actual postage, handling, packaging materials, time and fuel to the post office.
Q. How do I order?
A. Just fill out the Contact/Order Form on the home page. Send me a message describing what you are looking for. I will send you ideas, pictures and prices. Once we have decided on your design and pricing. I will send you an invoice through PayPal.
Q. Does the turnaround time start when I first contact you?
A. No. Turnaround time begins when you have paid your invoice. I will not begin work on a personalized order until payment has been received.
Q. Is there a discount for ordering multiple items?
A. There usually is a discount for ordering multiple items, especially if they have the same designs.
Q. For personalized items, can I choose the font I want?
A. Absolutely! I have hundreds of fonts, both embroidery and vinyl. All fonts look different with different names/words. I will send you computer screen shots of your name/wording in three options at a time until we find the one you like.
Q. How quickly can I expect a response to my email?
A. I make every effort to respond as soon as possible. Usually it's the same day (if you catch me at the computer it could be immediate!) but in most instances, within 24 hours.
1917 Walters Drive
Plano, Texas 75023